Frequently asked questions
How often should I clean my shoes?
We recommend cleaning your shoes every 2-3 weeks for regular wear or after any significant use, such as during outdoor activities. This will maintain their appearance and prolong their lifespan.
Can you clean all types of shoes?
Yes, we clean various types of shoes, including sneakers, leather shoes, suede, canvas, and luxury brands. Each material is handled with special care using the right cleaning products to ensure optimal results.
Do you offer services for luxury shoes?
Yes, our Luxury Shoe Cleaning service is perfect for high-end shoes, offering specialized care for delicate materials such as premium leather, suede, and other luxury fabrics. We treat these shoes with extra attention to detail to ensure they retain their value and charm.
How long does it take to clean my shoes?
Our typical cleaning process takes 2-4 days. We focus on delivering fast and efficient service while ensuring your shoes receive the thorough care they deserve.
Where can I drop off and pick up my shoes?
You can currently drop off and pick up your shoes at our store located at:
Level 1/134 Elizabeth Street, Melbourne.
We are working on opening more service points to make the process even more convenient.
Do you offer waterproofing services?
Yes, waterproofing is included in our standard and luxury cleaning packages. This helps protect your shoes from water damage and extends their lifespan.
How do I prepare my shoes for drop-off?
Please remove any excess dirt with a brush and take out the laces (if applicable). This allows us to provide a deeper and more thorough clean. If dropping off multiple pairs, placing them in a bag is appreciated.
Can you restore the color of faded shoes?
Yes, we offer Colour Restoration services that can restore or change the color of your shoes. Whether your shoes have faded over time or you want a fresh look, our color experts can make them look new again.
Can you fix shoes that have been damaged by water or glue?
Yes, we specialize in Adhesive Repairs and water damage recovery. Depending on the severity, we offer light, moderate, and full sole adhesive repair to ensure your shoes are back in shape.
Do you offer de-oxidation for yellowed soles?
Yes, we provide Rubber Sole De-oxidation services to remove the yellowing from rubber soles and restore them to their original state.
How do you handle complex shoe repairs, such as torn stitching or full sole replacement?
We are experienced in handling more complex repairs, including torn stitching, full sole replacements, and worn-down heels. Our skilled team ensures that these repairs are done to high standards using quality materials, ensuring durability and comfort.
How do I know if my shoes are beyond repair?
While most shoes can be restored, if the material is too worn or the structural integrity is significantly compromised, it may not be cost-effective to repair them. We will assess your shoes during the drop-off and let you know if repair is feasible or recommend alternatives.
What are the environmental benefits of shoe repair?
Repairing shoes rather than replacing them is an eco-friendly choice that helps reduce waste in landfills. By extending the life of your footwear through repairs, you contribute to a more sustainable and less wasteful fashion cycle.
Do you offer discounts for bulk cleaning or repair orders?
Yes, we offer discounts for customers who bring in multiple pairs of shoes for cleaning or repair. Please inquire about our bulk pricing when you drop off your shoes at our shop.
What payment methods do you accept?
We accept all major credit and debit cards, as well as cash payments. In the near future, we also plan to introduce online payment options for added convenience.
Are there any types of shoes or materials that you cannot repair or clean?
While we can handle most types of shoes and materials, certain delicate or exotic materials may require specialized care that we do not currently offer. If this is the case, we will advise you accordingly when assessing your shoes.